Customer Service » FAQ’s

For an answer to your particular question,  please send an email to: info@sofiajewelry.com or call us: 415 388 8776

Can I place orders for International addresses?

Yes. Please email us at info@sofiajewelry.com for details.

 

How do I know if an item is in stock?

We will let you know right away if an item is out of stock or has to be made especially for you. We will advise you of the ship date by email or phone. 

 

Are your clasps secure?

Most of our bracelets have a toggle. There are at least two circular loops on each toggle. For extra security we recommend inserting the toggle through two circles. There are videos posted about this topic on each product page.

 

 

Are your bracelets adjustable?

All our bracelets are adjustable, some of them you can order in your specific size. Please see the drop down box.

 

 

How do clasp the bracelet?

You clasp your bracelet in the following way:

 

Is your site secure?

Yes, Sofia Jewelry we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.